Privacy policy

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data generated through your interactions with our services. This includes:

1.1 Personal Identification Information

Full name, email address, phone number, and shipping/billing address (provided during checkout or account creation).
Payment details (e.g., credit card information) – note that we do not store full payment details; this data is processed securely by our third-party payment processors (e.g., Stripe, PayPal) in compliance with PCI DSS standards.

1.2 Non-Personal Information

Website usage data (e.g., pages visited, time spent on the site, device type, browser information, IP address) collected via cookies and similar tracking technologies.
Order history (e.g., products purchased, order dates, quantities) to enhance your shopping experience and process future orders efficiently.

1.3 Optional Information

Feedback, reviews, or communication you send to our support team (e.g., emails, phone calls) to address your inquiries or improve our services.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

Process and fulfill orders: Verify your identity, ship products to your specified address, process payments, and send order confirmations/tracking updates.
Provide customer support: Respond to your questions, resolve issues (e.g., returns, warranty claims), and communicate with you about your order.
Improve our services: Analyze website usage patterns, gather feedback, and enhance product offerings, user experience, and customer service.
Send promotional communications: Share updates on new products, discounts, or special offers (you may opt out of these communications at any time).
Comply with legal obligations: Fulfill tax, accounting, or regulatory requirements under French and EU law.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure SSL encryption for data transmission on our website.
Restricted access to personal data (only authorized staff have access to your information for business purposes).
Regular security audits and updates to our systems and processes.
Compliance with the General Data Protection Regulation (GDPR) and French data protection laws (CNIL).

Note: While we strive to protect your data, no online transmission or storage method is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risks.

4. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. We may disclose your data in the following limited circumstances:

Third-party service providers: Partners who assist us with order fulfillment (e.g., logistics companies), payment processing, website hosting, or customer support (these providers are contractually obligated to protect your data and only use it for the services they provide to us).
Legal requirements: If required by law, court order, or regulatory authority (e.g., to comply with a subpoena or tax obligation).
Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner (we will notify you of any such transfer and ensure compliance with this Privacy Policy).

5. Your Data Protection Rights

Under the GDPR and French law, you have the following rights regarding your personal information:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"): Request deletion of your data, subject to legal obligations (e.g., retaining order records for tax purposes).
Right to restriction of processing: Request that we limit how we use your data (e.g., if you dispute its accuracy).
Right to data portability: Request a copy of your data in a structured, machine-readable format to transfer to another service provider.
Right to object: Object to processing of your data for marketing purposes or other non-essential uses.

To exercise any of these rights, please contact our support team using the details below. We will respond to your request within 1 month of receipt (we may extend this period by 2 months for complex requests, and we will notify you if this is necessary).

6. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to enhance your website experience. Cookies help us remember your preferences, track website usage, and improve our services. You can manage or disable cookies through your browser settings, but note that some website features may not function properly if cookies are disabled.

Types of Cookies We Use:

Necessary cookies: Required for basic website functionality (e.g., processing orders, securing your session).
Analytics cookies: Track how you use our website to identify areas for improvement (e.g., Google Analytics).
Marketing cookies: Used to deliver personalized promotional content (you can opt out of these via your browser or by contacting us).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example:

Order-related data (e.g., shipping address, payment history) is retained for 7 years to comply with French tax and accounting regulations.
Website usage data is retained for 1 year unless you request its deletion.
After the retention period, your data is securely deleted or anonymized.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we discover that we have collected data from a child under 16 without parental consent, we will promptly delete it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website, with the updated effective date clearly marked. We recommend reviewing this policy periodically to stay informed about how we protect your data. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Address: 32 Rue Saint-Malo, Rennes, Bretagne 10341, France
Phone: +33 760 305 586
Email: support@finesthomedeals.com